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United Airlines now uses Apple’s Find My network for lost luggage

United Airlines has updated its app to work with Apple AirTags, making lost luggage recovery easier than ever.

By
Shubham Sawarkar
Shubham Sawarkar's avatar
ByShubham Sawarkar
Editor-in-Chief
I’m a tech enthusiast who loves exploring gadgets, trends, and innovations. With certifications in CISCO Routing & Switching and Windows Server Administration, I bring a sharp...
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Dec 13, 2024, 6:25 AM EST
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A person is holding a smartphone displaying the United Airlines mobile app in an airport baggage claim area. The app screen shows a "Find My item location" feature for tracking a lost bag with the number 987654321.
Image: United Airlines
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Picture this: you’ve just landed after a long flight, eager to explore your destination, only to realize your luggage hasn’t made it. The panic sets in—until you remember the little Apple AirTag you tucked into your suitcase. Now, thanks to a new feature rolled out with iOS 18.2, your AirTag can do more than just whisper its whereabouts to you; it can shout it to United Airlines too.

Following the release of Apple’s “Share Item Location” feature, United Airlines made a smart move by integrating this into their mobile app. This means if your luggage decides to go on its own adventure, you can now file a delayed baggage report through the United app, connecting an AirTag or any tracker compatible with Apple’s Find My network. This link directly shows United’s customer service where your bag is—or was last seen—on an interactive map.

To make use of this, you’ll first need to ensure your United app is updated. Once you’ve done that, submitting your report is straightforward; include the Share Item Location link, and let the system work its magic. But here’s a handy tip: you don’t need the app to benefit from this. If you file your report in person at the airport, over the phone, or via United’s website, you’ll get a text with a link to track your luggage and add that AirTag location share.

The image shows a screenshot of the United Airlines mobile app on an iPhone. The screen displays a feature for finding the location of a bag using the "Find My" network. The bag's identifier is "Bag 987654321." Instructions are provided for adding a link to the bag's location if an AirTag or Find My network accessory is in the bag. The instructions include opening the "Find My" app, selecting the item, expanding the item to show the "Lost" section, and pasting the link provided. The link shown is "https://find.apple.com?i=J80A191." There is a "Save" button at the bottom of the screen.
Image: United Airlines

The beauty of this system? Once your bag is back in your hands, the shared location link deactivates automatically. You also have the control to stop sharing at any moment, and for those concerned about privacy, the link expires after seven days. This feature is designed to put your mind at ease, knowing your luggage’s digital breadcrumbs are only visible when necessary.

But United isn’t alone in this endeavor. Apple has announced that Air Canada has also adopted this feature, with plans for over 15 airlines to include it in their service protocols for finding lost or delayed luggage. This collaborative effort between tech and travel is a significant step toward reducing the stress of lost luggage.

The implications are clear: this is more than just a convenience; it’s a shift in how airlines and technology can work together to solve one of travel’s most frustrating issues. With this integration, the days of aimlessly wandering around baggage claims or waiting on hold with customer service might just become a thing of the past.

For travelers, especially those who’ve experienced the hassle of lost luggage, this feature could be a game-changer. It’s a testament to how technology can streamline travel, making what was once a headache into a manageable, if not forgotten, aspect of the journey. So next time you pack, consider slipping an AirTag into your suitcase—not just for peace of mind, but for a quick reunion if your luggage decides to take the scenic route.


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