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RoboticsTech

Snap recalls every Pixy drone sold, offering full refunds to customers

Snap has urgently recalled every one of its struggling Pixy drones due to defective batteries that consumers say have started to smoke, swell up and catch fire.

By
Shubham Sawarkar
Shubham Sawarkar's avatar
ByShubham Sawarkar
Editor-in-Chief
Shubham Sawarkar is a technology journalist at GadgetBond, covering Apple, AI, consumer technology, software, gadgets, and product launches. His work explores emerging technologies, industry developments, product...
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Feb 3, 2024, 5:07 AM EST
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Snap recalls every Pixy drone sold, offering full refunds to customers
Image: Matt Swider / The Shortcut
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Snap has announced it is officially discontinuing its Pixy flying selfie drone and recalling every unit sold, just four months after the $230 gadget first went on sale.

The consumer tech company said Tuesday it is immediately stopping sales of Pixy and urging all customers to return their drones for a full refund following reports of defective batteries that can overheat, swell, and in some cases catch fire.

According to a U.S. Consumer Product Safety Commission recall notice, Snap has received 4 reports of Pixy’s battery bulging and one report of a drone that caught fire. There has also been 1 report of a minor injury due to the faulty battery.

In total, Snap sold approximately 71,000 Pixy drones before pulling the plug on what was meant to be the ultimate hands-free selfie-capturing companion. However, disappointing sales and safety concerns have led the company to end production entirely.

Customers who purchased a Pixy can visit Snap’s recall page to submit their drone’s serial number and get instructions on how to properly dispose of the faulty lithium-ion battery. Snap will provide prepaid shipping labels so drones can be sent back for a full refund.

The demise of Pixy caps off a rough year for Snap’s ambitions in hardware, coming just months after it ended production of its Spectacles augmented reality glasses. Pixy’s brief tenure is a cautionary tale in launching consumer devices that fail to resonate with shoppers.


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