Amazon launched Amazon Clinic, a virtual health service for common conditions

1 min read
Amazon launched Amazon Clinic, a virtual health service for common conditions
(Image Credit: Amazon)

Amazon Clinic, a message-based virtual care service, is now available, connecting customers with affordable virtual care options when and where they need it—at home, after dinner, at the grocery store, or on the go—for more than 20 common health conditions such as allergies, acne, and hair loss.

Amazon Clinic is easy and simple to use. Customers begin by selecting their condition, followed by selecting their preferred provider from a list of licensed and qualified telehealth providers. They then fill out a brief intake questionnaire.

Customers and clinicians then communicate directly through a secure message-based portal, allowing customers to message their clinician whenever and wherever it is most convenient for them.


Following the message-based consultation, the clinician will send a personalized treatment plan to the customer’s preferred pharmacy via the portal, including any necessary prescriptions.

Customers’ consultation costs will vary depending on the provider and will include ongoing follow-up messages with their clinician for up to two weeks after the initial consultation.

The Amazon Clinic does not yet accept insurance, according to the company’s press release. If a prescription is required as part of treatment, Amazon Clinic customers may fill it at any pharmacy, including Amazon Pharmacy, Amazon’s full-service online pharmacy that provides pharmacist access 24/7 and fast, free delivery of prescription medications. The cost of any medication prescribed is not included in the cost of the visit, as it is with a traditional doctor’s visit, but customers may use their insurance to pay for medications.

Amazon Clinic, which is currently available in 32 states (could be expanded to additional states over coming months), is a convenient virtual care option that offers upfront pricing and treatment within hours rather than days, helping customers in getting good health.


“Amazon Clinic is just one of the ways we’re working to empower people to take control of their health by providing access to convenient, affordable care in partnership with trusted providers,” written in an Amazon press release. “Our new health care store lets customers choose from a network of leading telehealth providers based on their preferences. Every telehealth provider on Amazon Clinic has gone through rigorous clinical quality and customer experience evaluations by Amazon’s clinical leadership team,” it added.