Shubham Sawarkar
Neeva, the ad-free and privacy-focused search engine, has recently made a surprising announcement regarding the closure of its consumer search operations. Co-founded by former Google executives Sridhar Ramaswamy and Vivek Raghunathan, Neeva aimed to disrupt the search engine market by prioritizing user privacy and providing an ad-free experience. However, despite its noble aspirations and innovative approach, the company has faced insurmountable challenges, leading to this unexpected decision.
Since its launch in 2019, Neeva has been driven by Ramaswamy’s belief that excessive reliance on ads compromised the quality of search results. As the CEO of his own search company, he sought to create a superior search experience that did not rely on advertisements. Neeva’s mission was to give control back to users, focusing on their interests rather than catering to advertisers.
To achieve this goal, Neeva assembled a team of 50 individuals who built a search stack from scratch, competing against more established and entrenched organizations. By early 2022, Neeva made a groundbreaking move by integrating Large Language Models (LLMs) into its search stack. This made it the first search engine to provide real-time AI answers supported by citations for most queries.
Impressively, Neeva managed to attract a substantial user base, with half a million monthly active users within just four months of its launch. However, despite this initial success, the company struggled to convince regular users to abandon their ingrained search habits and adopt Neeva as their primary search engine.
Neeva cites these difficulties in user acquisition, coupled with an unspecified shift in the economic environment, as the primary reasons behind their decision to cease operations. While it is undoubtedly disheartening for its loyal user base, Neeva has committed to deleting all user data and will refund subscribers [this link only for iOS users] of Neeva Premium for the remaining unused portion of their subscriptions.
Although Neeva’s consumer search product is coming to an end, the company hints at a shift in focus, driven by the urgent need to utilize LLMs in a cost-effective, safe, and responsible manner. Many of the techniques pioneered by Neeva, such as model size reduction, latency reduction, and inexpensive deployment, are elements that enterprises are actively seeking. The Neeva team plans to explore how they can apply their search and LLM expertise in these enterprise settings.
The closure of Neeva’s consumer search product highlights the difficulties faced by new entrants in the search engine market, even when offering unique features and boasting extensive experience. Moreover, it raises questions regarding the viability of subscription-based models in the search industry, leaving a void for users who prioritize privacy-centric, ad-free experiences.
Additionally, Neeva’s innovative use of LLMs could influence how other companies approach the integration of AI in search. As the team embarks on its next venture, the search market and the wider tech industry will undoubtedly observe closely, eager to learn how they navigate these uncharted waters.
