We have an important safety message for you if you own a Surface Pro, Surface Pro 2, or Surface Pro 3 device. The AC power cords for these devices have been recalled by Microsoft, and you may be eligible for a free replacement.
Note that only the detachable power cord used to connect the power supply to an outlet is affected by the recall. The replacement offer and recall do not cover the actual power supply. If you’re affected, you can go to AC Power Cord, sign in with your Microsoft account, and then follow the steps to complete the process. Additionally, you can call Microsoft support teams for help HERE.
If you have a new style cord that doesn’t require replacement, see the image of the recalled cord below. The strain-relief improvements in the most recent cords’ attachment of the AC cord to the plug ends should significantly lessen the possibility of damage when the cords are frequently wrapped too tightly.
Microsoft has a program for business users who might be impacted by this and those who might be doing bulk purchases, they can reach HERE. In this instance, there are also no charges. However, keep in mind that no proof of damage will be required and that each Surface Pro device only comes with one AC power cord. If you own multiple devices, you must place a separate order for each one. Additionally, you won’t have to send the old cord to Microsoft.
Customers can only be eligible for Surface Pro 3 devices if they purchased them before March 15, 2015. The modern AC power cord is already included with newer Surface Pro 3 devices. Microsoft advises not using your AC cord while the free replacement is being delivered if you own any of these impacted devices.