AT&T is rolling out a redesigned app that pulls your wireless and home internet into a single hub, and at the center of it sits a new generative AI assistant that’s supposed to make managing your account feel more like chatting than hunting through menus. The update is part cleanup, part AI experiment: AT&T wants the app to be the place you go to tweak plans, control devices at home, and get support without calling in.

Instead of juggling different apps or web portals, the new AT&T app is pitched as a one-stop dashboard for anyone using both AT&T wireless and home internet. Once you’re in, you can see all the lines and home connections tied to your account, group devices by person or purpose (think “Kids,” “Work,” “Smart home”), and then manage them together with simple controls like pausing or restoring access when you need to enforce bedtime or focus hours. AT&T is also layering in internet backup controls where available, so customers with eligible fiber or Internet Air setups can see and manage failover options from that same screen.

The headline feature, though, is the AI assistant, built on generative AI and branded as a way to get “expert advice” without waiting on a human agent. In practice, that means you can type or tap natural language questions—anything from “Why is my bill higher this month?” to “Add an international day pass for my trip next week”—and the assistant will try to surface the right options, settings, or explanations in a conversational flow. AT&T’s pitch is that this approach is faster than drilling down through nested menus, and that over time the assistant will learn enough about your account to give more personalized answers and shortcuts.

There’s also a big push around visibility and control, which is where the new usage insights come in. The app now breaks down call, text, and data usage in a more granular way, including per-device data and hotspot usage, so you can finally see which phone, tablet, or console is quietly chewing through your bandwidth at odd hours. For families, the Downtime feature lets you set schedules—say, school nights from 10 pm to 6 am—where specific devices get their access cut off automatically, blending parental controls with network management in a way that’s more approachable than a separate router app.

Shopping is getting folded in more tightly, too, which is very on-brand for a modern carrier app. New customers can browse and even trial AT&T services directly from the app, while existing customers can upgrade phones, change plans, or add home internet without ever opening a desktop browser. AT&T is clearly using the redesign to position the app not just as a utility but as a storefront, complete with a “modern shopping experience” that surfaces device deals, plan suggestions, and the nearest retail store if you’d rather talk to someone in person.

For AT&T, this app is also a statement about where it thinks customer support is headed: less phone time, more self-service guided by AI. The company leans heavily on the idea that customers want a “seamless” experience that matches the always-on connectivity they’re paying for, and that a flagship app—backed by its fiber network and national wireless footprint—can become the main interface to that connectivity. It’s an ambitious bet that people will accept an AI layer between them and a human rep, especially when things go wrong, but it also reflects a broader trend across telecom where apps are becoming the front door for everything from billing to troubleshooting.