In what could be a game-changer for travelers seeking connectivity at 35,000 feet, United Airlines has officially accelerated its deployment schedule for Starlink satellite Wi-Fi, promising to roll out the service on its first commercial flights this spring. This move follows a broader trend where airlines are trying to match the internet speeds passengers enjoy on the ground, even when they’re soaring through the sky.
Last year, United announced its partnership with SpaceX, which owns Starlink, to revolutionize in-flight internet services. Initially, United had set a timeline for testing to commence in spring 2024, with operational flights expected later that year. However, in a recent update, the airline confirmed that testing will begin “next month,” with the first passengers experiencing the high-speed connectivity on an Embraer E-175 aircraft. This particular model, used for regional routes, can carry up to 88 passengers, making it a strategic choice for initial deployment given its smaller scale.
The ambition doesn’t stop there. United plans to fully equip its two-cabin regional fleet with Starlink by the end of 2025, and by the close of this year, they aim to have their first mainline aircraft, including larger models like the Boeing 737 and Airbus A320, fitted with this technology. The goal is to eventually cover United’s entire fleet of close to 1,000 aircraft, transforming the in-flight experience for millions of passengers.
Currently, United employs four different Wi-Fi providers across its fleet, with regional jets typically using Intelsat (which was previously known as Gogo) and wide-body jets relying on Panasonic’s systems. Some of the newer, and arguably better, Viasat Wi-Fi systems are found on specific aircraft like the 737 Max, A319, and A321neos. Viasat is known for offering superior speeds, a standard that United aims to surpass with Starlink.
While several international airlines have also signed deals with Starlink, in the U.S., United stands out among major carriers for this initiative. Notable mentions include semi-private JSX and Hawaiian Airlines, both of which have plans to integrate Starlink, but United remains the pioneer among the larger domestic airlines.
The push for better in-flight internet comes as passenger expectations evolve. Modern travelers are accustomed to high-speed, reliable internet wherever they go, including the desire to stream videos, engage in real-time gaming, or conduct videoconferences from the air. Starlink promises to deliver download speeds ranging from 40 to 220 Mbps and upload speeds between 8 to 25 Mbps, which United claims will support these activities seamlessly.
A significant perk announced is that this enhanced Wi-Fi service will be free for members of United’s MileagePlus program, which is free to join. This move is not just about improving connectivity but is also poised to enhance customer loyalty and engagement, as highlighted by Richard Nunn, CEO of United MileagePlus. He emphasized that this initiative is at the heart of their offerings for members in 2025, promising not only to revolutionize the flying experience but also to open up new avenues for partnerships and benefits.
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