The “fun” part of holiday shopping—that cozy, magical browse—often lasts about 15 minutes. The other 95% is grunt work. It’s 20 browser tabs of price comparisons, three abandoned carts, and the soul-crushing experience of calling a local store only to be put on hold, all to find out if they even have that specific toy/blender/sweater in stock.
Google, it seems, has decided that’s a terrible way to spend a Tuesday evening.
Just in time for the holiday retail panic, the company is rolling out a massive suite of artificial intelligence shopping tools in the U.S. These aren’t just little tweaks; they’re a fundamental change to how Google wants you to buy things. We’re talking about AI that doesn’t just find a product for you, but will conversationally help you decide on it, call a physical store to check its stock, and then automatically buy it for you when the price drops.
This is Google shifting from a search engine to a full-blown “do-it-for-me” personal shopper.
First up is the part you’ll see in Google Search’s “AI Mode” and the Gemini app. The company is finally leaning into the idea that nobody really wants to think in keywords.
Instead of searching for “women’s gray sweater,” you can now get specific in plain English. Think: “I need a cozy sweater for a trip to Atlanta that’s timeless and works with both jeans and dresses.” According to Google, these new conversational queries are already 23 times longer than traditional searches, showing people are eager to be understood.
The AI will reportedly check the weather in Atlanta for you, consider what “timeless” means, and then present its findings. Instead of just a wall of blue links, you’ll get shoppable image cards, or even a side-by-side comparison chart if you’re trying to decide between two different face moisturizers, pulling insights from reviews.
This whole system is powered by Google’s “Shopping Graph,” a monstrous database of over 50 billion product listings that gets refreshed with 2 billion updates every hour. And yes, don’t worry, there will still be ads (sponsored listings) mixed into the results.
This next feature is where things get a little sci-fi.
If you find a product you want locally—say, a specific Lego set or a beauty product—you’ll see a new option: “Let Google Call.” This is an agentic AI feature that will, quite literally, call the store on your behalf and ask about its stock, pricing, and any current promotions.
If this sounds familiar, it should. It’s the next evolution of Google Duplex, the AI that famously (and somewhat controversially) made restaurant reservations with stunningly human-like “mmm-hmms” and “uhs” back in 2018.
The key difference this time? Transparency. Google says the AI agent will immediately disclose to the store clerk that it’s an automated caller, and merchants will have the ability to opt out. After the call, you get a simple text or email with the information. As one tech writer put it, having an AI handle the customer-service hold music is a “genuinely useful, futuristic-feeling feature.” This is rolling out first for toys, electronics, and health and beauty.
Finally, Google wants to close the deal. The new “agentic checkout” feature builds on Google’s existing price-tracking tool.
You can now tell Google the exact item, size, and color you want, and—crucially—the price you’re willing to pay. If and when the item hits that price, Google’s AI agent will ping you with a notification that has a “Buy for me” button. If you confirm, it will automatically complete the entire transaction on the merchant’s site using your saved Google Pay information.
This isn’t just a price alert; it’s a “set it and forget it” purchasing bot. The feature is launching with major retailers like Wayfair, Chewy, Quince, and some Shopify sellers.
So, is this actually good for us?
Google is framing all of this as a win for the user, automating the “tedious parts” of shopping. And for anyone who’s wasted a day tracking a package or a price, it’s a tempting offer.
But there’s a flip side. As a recent Lifehacker analysis pointed out, these features are “better for business than it is for you.” The entire point is to “reduce the friction” between having a passing thought and making a purchase. By keeping you inside Google’s ecosystem from start to finish, the new tools “encourage you to spend your money as quickly as possible” and create “new opportunities for impulse purchases.”
This is also a massive swing at Amazon, which has long dominated by owning the entire shopping journey. Google is trying to leapfrog that model by integrating its AI smarts with the real world of local stores—something Amazon’s Alexa has never quite managed.
And what about all the review sites, influencers, and buying guides? This new system could be a disaster for them. When Google’s AI can just synthesize all their hard work into a neat comparison chart, the incentive to click through to their actual sites plummets.
For now, Google is giving you a personal shopping assistant. Whether that assistant is truly working for you—or just making it easier for you to spend money—is the multi-billion-dollar question.
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