For early adopters who jumped at the chance to be among the first to own Apple‘s highly anticipated Vision Pro mixed reality headset, the clock is ticking. Today marks the end of the 14-day return window for those who purchased the $3,500 device on its February 2nd launch date.

As is standard practice for all Apple products, the Vision Pro comes with a two-week grace period during which customers can return their purchase for a full refund, no questions asked. This policy has become a cornerstone of Apple’s customer-centric approach, allowing users to try out new devices and decide whether they truly meet their needs before committing to the purchase long-term.

Positioned as Apple’s first dedicated AR/VR device and the company’s first foray into a new product category since the unveiling of the Apple Watch in 2015, the Vision Pro has generated a whirlwind of excitement and speculation. Many eager buyers likely seized the opportunity to purchase the headset on launch day with the intention of exploring its capabilities before deciding whether to keep it.

Social media has been abuzz with accounts from early Vision Pro owners who have chosen to take advantage of the return window. Complaints have surfaced about issues such as eye strain, discomfort with the device’s fit, its bulky size, a lack of robust app and functionality offerings, and an inability to identify compelling day-to-day use cases that justify the significant investment.

For those who find themselves in this camp, Apple’s return process is designed to be seamless. Multiple reports have surfaced from customers who have successfully returned their Vision Pro units at Apple retail locations. While Apple employees may ask a series of questions to gather feedback on the reasons behind the return, the company has a reputation for honoring its 14-day policy without resistance.

The rules for returns are straightforward: products must be in their original condition, complete with all original parts, accessories, and packaging. Customers can initiate a return either at an Apple Store or through the company’s online support channels.

There is, however, one notable exception to the standard return process. Custom ZEISS lens inserts, which can be purchased alongside the Vision Pro to accommodate specific prescriptions, cannot be returned directly to Apple retail locations. In these cases, Apple will accept the return on behalf of ZEISS, but customers must initiate the process through their online Order Listing page. Non-prescription reader lenses, on the other hand, can be returned at any Apple Store.

As the clock strikes midnight, bringing an end to the return window for launch-day Vision Pro buyers, Apple will undoubtedly be closely monitoring return rates and customer feedback. The success or failure of the company’s first mixed reality device will not only shape the future of this product line but could also influence Apple’s willingness to venture into other novel product categories moving forward.